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  1. Juniper Education (New)
  2. Admin & Finance
  3. Pupil Asset
  4. Troubleshooting
  5. Common Issues

Common Issues

  • Pupil Asset: Email Issue icloud users
  • Pupil Asset: Forgotten password / first time logging in
  • Pupil Asset: How can pupil indicator icons / symbols be removed from Class Registers (screen safe mode)
  • Pupil Asset: How do I get registers to show for Teachers?
  • Pupil Asset: How do I troubleshoot Email issues
  • Pupil Asset: How to Change an Image in a Template
  • Pupil Asset: How to clear your cache
  • Pupil Asset: Issues with User Access Quick Checks
  • Pupil Asset: No Teacher Registers - how to resolve
  • Pupil Asset: Printing Issues
  • Pupil Asset: Why am I not able to select SEN as an available row within the Cohort Report?
  • Pupil Asset: Why has my new member of staff not received a password reset email?
  • Pupil Asset: Why is 'expected' not available as an option when entering KS2 Maths and Reading Teacher Assessments?
  • Pupil Asset: Why is Parents Evening not showing on the Parents Portal?
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