We know how important it is for schools to know that parents are receiving the communications they send out.

To help with this, we store every email you send in the system under Messaging > Email > History.

Here we show all your recently sent emails; however, you can also use the Display Options to set the date range you wish to see emails for.

Emails are given a code to describe their status and a total will show for each code:

Check access settings under Family tab

Click on the pupil in question and then head to the Family tab. This will open out 'Access' settings for each contact - ensure that 'Allow Email' is ticked. Also, if using 'preferred' to send emails, ensure this is ticked too. See more about 'preferred' contact in our How to manage contacts and using preferred contact status. 

The Warning List

If an email has failed to send, you can then go to Messaging > Email > Warning List for more information about why it did not send.

Email providers will often return a message if the email has failed or ‘bounced’. The Warning List will then show a tick and the Notes column will show the error message received (typically this is a result of the email address being incorrect or no longer used).

Unsubscribed

All emails you send through Pupil Asset have a link at the bottom to allow parents to unsubscribe. We have to include this so email providers do not treat your messages as spam as well as ensuring that we meet GDPR guidelines for use of data and communication.

If a parent does unsubscribe, they will be added to the Warning List and the system will not attempt to email them. If they have unsubscribed in error, you can click the Re-subscribe button to ensure they receive emails again.