General

• What's coming soon in our products?

• What is the Juniper Education Ideas Portal?
• What is UserVoice?
• How do I open the Ideas Portal?
• How do I get a UserVoice account to access the Ideas Portal?
• How do I sign in to the Ideas Portal?
• How do I search for existing Ideas across all Forums?

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• Juniper School Support: How do I contact Support?
• Juniper School Support: Do I have to pay for support?
• Juniper School Support: Why is the Priority package the default for current customers?
• Juniper School Support: I only contact support occasionally, do I need Priority?
• Juniper School Support: What if I want to change my tier later?
• Juniper School Support: Are response times different for the various support levels?

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• Subscription renewal reminders for B2B contracts
• Retrospective invoicing and the Limitation Act 1980
• What is difference between Contract and Subscription Dates?
• What are the standard cancellation notice terms?
• How does auto renewal work?
• How do I cancel my subscription?

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• Juniper Education Data Protection Policy
• How does Juniper approach data protection/GDPR compliance?
• Is Juniper GDPR compliant?
• Is Juniper registered with the Information Commissioner’s Office (ICO)?
• Does Juniper have a Data Protection Officer (DPO)?
• Where can I find Juniper’s Privacy Policy?

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• Terms & Conditions (2025)
• Service Level Agreement
• Service Level Agreement - People First Payroll Bureau
• Complaints Procedure
• Legacy Terms of Service

• Status Updates

• How do I clear the cache / cookies on my Internet browser?