At Juniper Education, we aim to ensure all invoicing is accurate and issued promptly. However, on rare occasions, an administrative error may delay billing for services or subscriptions previously provided to your organisation.
We completely understand that getting an unexpected invoice can be a bit worrying. Please be assured that we are here to address these situations openly and with care.
Under the Limitation Act 1980, Juniper Education is legally entitled to raise an invoice and seek payment for unpaid services for up to six years from the date the payment became due. This applies to contracts with all organisations, including schools, nurseries, multi-academy trusts (MATs), and other partners we support.
While the delay in issuing an invoice may be due to an internal oversight, the legal right to invoice remains valid. If you have received such an invoice, we are more than happy to review the details with you and answer any questions you may have.
Please do not hesitate to contact our Credit Control Team at finance@junipereducation.org - we are here to help.
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