Overview

This article explains how to approve and publish a colleague-created Sonar Tracker observation.

Prerequisites

• To use Sonar Tracker's Observations functionality, in addition to a Sonar Tracker subscription, you must subscribe to either the Observations Module or the Parent Engagement Bundle.
• You must have one of the following user roles / permissions to approve a Sonar Tracker observation: Account owner, Account Admin or Full Edit.

Instructions

Follow these steps to approve a Sonar Tracker observation in Comms Hub:

1. Select Interactions.
2. Select Approvals.
3. Select Observations.
4. From All Observations, select the Title of the Sonar Tracker observation you want to approve:
   
5. Review the Observation content.
6. Select Approve & Publish:
   

Outcome

The Sonar Tracker observation will be approved and published.

Related information

• Sonar Tracker: How do I enable / disable automatic approval of Sonar Tracker observations?

Updated 10 February 2026 16:02