Overview

This article explains how to delete a user account. You may want to do this if an employee changes role or leaves your education setting.

If you are using Portal (JoinUp) to manage your users, see Juniper Websites: How do I delete a user (when using Portal and the CMS)?

Prerequisites

You must be an Administrator to delete a user account.

Instructions

Follow these instructions to delete a user:

1. Select User Manager from the Home tab:
   
2. Locate the User by selecting an existing Role or by using the search functionality:
   
3. Select the user's name:
   
    
4. Select Delete.
5. If you have the Document Review feature enabled, you will be prompted to assign any documents to a different user for review.  Once assigned, select Save Changes and Delete User.
6. When prompted, select Delete to confirm the deletion:
   

Outcome

The user's account is deleted and you are returned to the User Manager window where a deletion confirmation message is displayed:

Updated 04 August 2026 16:35