Juniper Websites: How do I delete a user (when using Portal and the CMS)?

Juniper Websites, Portal

Overview

This article explains how to remove access for a user who accesses your school's Juniper Website CMS through the Juniper Education JoinUp Portal.

If you are using the legacy way to log in to Juniper Websites, see Juniper Websites: How do I delete a user (legacy user management)?

If your school is part of a MAT, and a user has been granted access to school-level systems through the MAT-level Portal, you must remove their access to the product from the MAT-level Portal. You cannot revoke their access through the school-level Portal.

Prerequisites

  • You must be an Account Admin or Account Owner.

Demonstration

Instructions

Follow these steps to remove the user's access;

  1. Switch to Portal (see How do I switch between Juniper apps / products? for further information).
  2. Open the User Invitations page within Portal:

  3. Select Staff:

  4. Locate the user whose access you want to revoke for a specific product:

  5. Select the ellipsis next to the user's role for the product you want to revoke access to, for example, Sonar Tracker, and then select Remove Role:
  6. When prompted, select Revoke to confirm the removal of their access:
     

Outcome

The user's access is removed from the product.

If you have a need to reinvite the user to use the product in the future, or you have removed their access to the product in error, follow the steps in this article to re-invite them: Portal: How do I invite a staff member to use a product?

Related information

Updated