Overview

This article explains how you can reset a user's password for them.

If the user is in the same room as you are, you may prefer to let them type in their new password in Step 5 below. 

Prerequisites

You must be an Administrator to reset a user's password.

Instructions

An administrator can also set a temporary password for a user by following the steps below:

1. Select User Manager from the Home tab:
   
2. Search for the user within the User Manager search box or by role:
   
3. Locate and select the user's name from the list:
   
4. Select Edit:
   
5. Enter a temporary password in the New Password, re-type it and make sure User can change password is checked:
   
   
6. Select Choose roles.
7. Select Save Changes.

Outcome

The user's password will be reset to the new one that you have entered.

Updated 23 January 2025 14:23