Comms Hub: How do I send a message using a template for multiple message types?

Overview

This article explains how to use a template to quickly send a message by a combination of app message, email and text message (SMS). Using a template can significantly simplify composing frequently sent messages with the same content.

Prerequisites

You must have:

Instructions

  1. Either
    • Select Communications, then select Templates.
    • Or select Choose Template when composing a message.
  2. View the templates, and locate the template you want to use. Select Use template:

    The Compose New Message window opens populated with the template contents in the various Message and attachment fields, and the Category, Subject and Send Via fields.
  3. Select your recipients:
    1. To add one or more pupils (or pupil-related contacts as recipients), select Add pupils and/or contacts:
      • Select one or more Pupils / Groups.
      • Select Next.
      • Select one or more recipients (Contacts) for the selected pupils:
        • Parental Contacts - send to contacts with parental responsibility.
        • Non-Parental Contacts - send to contacts without parental responsibility.
        • Emergency Contacts - send to contacts who should be contacted in the case of an emergency (sometimes referred to as P1s).
        • Include pupils as recipients -  send to the selected pupils (if you have a record of their email address).
      • Select Continue.
    2. To add a member of staff, select Add staff:
      • Select one or more members of Staff.
      • Select Continue.
  4. Select Send.

Outcome

  • Your message (including attachments as appropriate) will be sent to the pupils, contacts, and/or staff you selected.
  • If you have sent the message by SMS, the number of credits deducted will be determined by the SMS length (for further guidance see Comms Hub: Do I pay for emails or texts?).
  • If you have sent the message by SMS, a recipient doesn't have a mobile telephone number recorded, the message will not be sent to them by SMS, and your SMS balance will not be reduced. 
  • If you have sent the message by email and a recipient doesn't have an email address recorded, the message will not be sent to them by email. 
  • The status of sent messages can be viewed in Sent items (see Comms Hub: How do I know what I've sent?).

Related information

Updated

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