Overview

This article explains how to reschedule previously scheduled app messages, emails, and SMS before they are sent to your contacts. 

Instructions

From within Comms Hub:

1. Select Communications.

2. Select Scheduled to open Scheduled Messages:

   

3. Select the message you want to reschedule:
   
4. When the message opens, select Cancel Send:
   
5. The message opens in the Compose New Message view. Select Schedule for Later:
   
6. When prompted:
   
   1. Select a rescheduled date to send the message.
   2. Select a rescheduled time to send the message.
   3. Select Schedule for Later.

Outcome

The message is rescheduled. You are returned to Scheduled Messages where a confirmation message is displayed, and the rescheduled message is added to the list including details of its publication date and time:

Related information

• Comms Hub: How do I cancel a scheduled message?

Updated 09 October 2025 14:29