Overview

This article explains how you can email one or more pupils, parents, contacts and/or staff from Comms Hub.

When creating a message, contacts with a court order will be displayed; however, they will be greyed out as they are not contactable.

Prerequisites

• Your user account must have been permitted to send an email message by a user with one of the following user roles / permissions: Account owner, Account Admin or Full Edit.

Instructions

1. Select:
   1. Compose from the Comms Hub Home page / Dashboard:
      
   2. Or select Communications, then select Compose to open the Compose New Message window:
      
2. Select your recipients:
   1. To add one or more pupils (or pupil-related contacts as recipients), select Add pupils and/or contacts:
      • Select one or more Pupils / Groups.
      • Select Next.
      • Select one or more recipients (Contacts) for the selected pupils:
        • Parental Contacts - send to contacts with parental responsibility.
        • Non-Parental Contacts - send to contacts without parental responsibility.
        • Emergency Contacts - send to contacts who should be contacted in the case of an emergency (sometimes referred to as P1s).
        • Include pupils as recipients -  send to the selected pupils (if you have a record of their email address).
      • Select Continue.
   2. To add a member of staff, select Add staff:
      • Select one or more members of Staff.
      • Select Continue.
3. Select a message Category.
4. Enter a suitable Subject to appear in your email. 
5. Select Email for Send Via. The Email fields are displayed:
   
6. Enter the contents of your email into Message.
7. Optionally, format the Message using the text formatting tools. These work like other text formatting tools on your computer or tablet. 

8. Optionally, add up to 10 attachments:

   • Drag and drop one or more files (under 10Mb in size each) onto the Attachments part of the page.
   • Or, select the Attachments part of the page and use the File Manager on your device to select the file(s) you want to attach.

   If you are sending email attachments, consider the size of these as some recipients' email systems will not accept messages containing large attachments.

9. Select Send Now or Schedule for later (see Comms Hub: How do I schedule a message to be sent at a later date?)

Outcome

Your email (including attachments) will be sent to the pupils, contacts, and/or staff you selected. If a recipient doesn't have an email address recorded, the message will not be sent to them. The status of sent messages can be viewed in Sent items (see Comms Hub: How do I know what I've sent?).

Related information

• Comms Hub: Who can send messages?
• Comms Hub: How do I know what I've sent?
• Comms Hub: How do I schedule a message to be sent at a later date?

Updated 17 December 2025 12:31