MIS, Portal, Sonar Multi-School
Overview
This article explains how to resend an invitation to a staff member who hasn't responded to the original email invitation before it expired (after 14 days), or cannot find the email sent to them, so they can register to use Juniper Education's MAT-level products through JoinUp.
A user has 14 days to sign up for Juniper Education JoinUp systems after their invitation is sent from the Portal. If they do not register within this period, they will need to be invited again.
If you are looking to resend an invitation to a member of staff for a non-MAT-Level product, see Portal: How do I re-invite a staff member to register?
Prerequisites
- You must be an administrator.
- You must be logged into your MAT-level account (not a school-level one).
Instructions
Follow these steps to re-invite a staff member to register to use a MAT-level product:
- Switch to Portal (for further information, see How do I switch between Juniper apps / products?).
- Select User Invitations:
-
From User Invitations, select the ellipsis next to Invitation Expired (under User Status) Operations for the staff member you want to re-invite:
- Select Invite from the menu:
- When prompted, select Send to confirm:
Outcome
A new invitation email is sent to the staff member. It contains a link to a webpage where they can accept the invitation to access JoinUp products at a MAT-Level.
Any previously received email invitations will be invalidated - only the last sent invitation will let the user create their account.
Related information
- Portal: How do I re-invite a staff member to register?
- How do I switch between Juniper apps / products?
Updated