Overview
This article explains how to resend an invitation to a staff member who hasn't responded to the original email invitation before it expired, or cannot find the email that was sent to them, so they can register to use Juniper Education's JoinUp systems.
A user has 14 days to sign up for Juniper Education systems after their invitation is sent from the Portal. If they do not register within this period, they will need to be invited again.
Prerequisites
- You must be an administrator.
Instructions
Follow these steps to re-invite a staff member to register:
- Switch to Portal if you do not have it already open (for further information, see How do I switch between Juniper apps / products?).
- Select User Invitations:
- Select Staff:
- Locate the staff member who you want to resend an invite to (their User Status must be Invited or Invitation expired):
- Select the vertical ellipsis next to the staff member's Roles:
- Select Invite from the menu:
- From Send Invitations, check that you've selected the correct member of staff to resend the invitation to, then select Send:
Outcome
An invitation email is sent to the staff member. It contains a link to a webpage where they can accept the invitation:
It is recommended that you select Create new account, unless advised otherwise.
Any previously received email invitations will be invalidated - only the last sent invitation will let the user create their account.
Related information
Updated