At Juniper, we take great pride in delivering expert knowledge, professionalism, and outstanding customer service. Every member of our team is expected to uphold the highest standards of conduct, as outlined in our Conduct and Standards Policy.
We treat all complaints whether informal or formal with the utmost seriousness and work diligently to resolve them promptly to maintain strong, positive relationships with our customers.
Upon receiving your complaint, we will:
- Acknowledge it promptly and provide an estimated timeline for resolution, depending on its complexity.
- Forward it to the relevant department manager. If the complaint concerns a manager, it will be escalated to the next senior person.
To formally file your complaint, please follow the steps outlined in our Complaints Procedure February 2025.pdf, ensuring you include as much detail as possible along with your direct contact information.
We will confirm receipt of your complaint and aim to provide a full response within 14 days of acknowledgement in accordance with our Complaints Policy.
Thank you for bringing this matter to our attention. We are committed to addressing it with the care and attention it deserves.
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