Overview

This article explains how to points. When reviewing points, you can either edit them, approve and publish them, or decline them.

Prerequisites

• You must have one of the following user roles / permissions to review points: Account owner, Account Admin or Full Edit.

Instructions

Follow these steps to points in Comms Hub:

1. Select Interactions.
2. Select Approvals.
3. Select Points.
4. From All Points, select the Points you want to review:
   
5. Review the Points contents.
6. If you are happy with the points that have been awarded, select Approve & Publish:
   
7. If you want to make changes to the points that have been awarded, select Edit (see Comms Hub: How do I change reward points I've previously awarded?):
   
8. If you do not want the points to be published, select Decline:
   

Outcome

You have reviewed the points. As part of this process, you will have either approved, edited or declined the points. 

Related information

• Comms Hub: How do I edit points?
• Comms Hub: How do I enable / disable automatic approval of points?

Updated 15 January 2026 09:32