Overview

This article explains how to enable / disable the automatic approval of points. When points are automatically approved, they are published without the need for manual approval by an administrator. An administrator must approve the points when automatic approval is disabled.

Prerequisites

• You must have one of the following user roles / permissions to enable / disable the automatic approval of points: Account owner, Account Admin or Full Edit.

Instructions

In Comms Hub, to enable / disable the automatic approval of points:

1. Select Settings.
2. Select Interactions.

3. Select Approvals:

   

4. Set the Automatic Approvals Status for Points:
   
   • Toggle off (default) to disable automatic approval.
   • Toggle on to enable automatic approval.

Outcome

Your changes are saved, and a settings update message is displayed:

When points are automatically approved, there is no need for an administrator to approve the publication of points. When automatic approvals for points are disabled, an administrator must approve the publication of points. 

Updated 15 January 2026 09:34