Comms Hub: How do I send an App Message using a template?

Overview

This article explains how to use a template to quickly send a message by email. Using a template can significantly simplify composing frequently sent emails with the same content, for example, a parents' evening notification message.

Prerequisites

You must have:

Instructions

  1. Either
    • Select Communications, then select Templates.
    • Or select Choose Template when composing a message.
  2. View the templates, and locate the template you want to select. Select Use template:

    The Compose New Message window opens. The App Message fields are visible and populated with the template contents. Category, Subject and Send via are also populated.
  3. Select your recipients:
    1. To add one or more pupils (or pupil-related contacts as recipients), select Add pupils and/or contacts:
      • Select one or more Pupils / Groups.
      • Select Next.
      • Select one or more recipients (Contacts) for the selected pupils:
        • Parental Contacts - send to contacts with parental responsibility.
        • Non-Parental Contacts - send to contacts without parental responsibility.
        • Emergency Contacts - send to contacts who should be contacted in the case of an emergency (sometimes referred to as P1s).
        • Include pupils as recipients -  send to the selected pupils (if you have a record of their email address).
      • Select Continue.
    2. To add a member of staff, select Add staff:
      • Select one or more members of Staff.
      • Select Continue.
  4. Select Send.

Outcome

Your App Message (including attachments) will be sent to the pupils, contacts, and/or staff you selected. If a recipient doesn't have the Parent App, the message will not be sent to them. The status of sent messages can be viewed in Sent items (see Comms Hub: How do I know what I've sent?).

Related information

Updated

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