Overview

This article explains how to change the name, role or email address associated with a user account. Using this approach, you can also update a user's telephone number and job title.

Prerequisites

You must be an Administrator to change the name or email address associated with a user account.

Instructions

To change the name and email address associated with a user account:

1. Select User Manager from the Home tab:
   
2. Search for the user within the User Manager search box or by role:
   
3. Locate and select the user's name from the list:
   
4. In the right panel select Edit:
   
5. Update the user's First Name, Last Name, Email Address (Username), Role / Job Title or Contact Telephone No:
   
6. Select Choose Roles.
7. Select Save Changes. 
8. Select Close User Manager or Return to User Manager after the changes have been confirmed:
   

Outcome

The user account will be updated with the new details that you have entered.

If you changed the email address, the user must log in using the new email address as their username. Send your user an email confirming the changes that you made and the new username that they will use to log in (if you changed their email address).

Updated 10 February 2026 14:12