Comms Hub: How do I create a text message (SMS) template?

Overview

This article explains how you create an SMS template for use when sending text messages in Comms Hub. Well-structured templates will save time when composing frequently sent text messages that include the same content.

Prerequisites

Your user account must have been permitted to create a text message (SMS) template by a user with one of the following user roles / permissions: Account owner, Account Admin or Full Edit.

Instructions

In Comms Hub, select Communications.
Select Templates to open the Templates window:
Select Create:
Enter a Title for your message template - this will be used as the title in your message too.
Select a Category for your message template.
Select SMS as the Type. The SMS Message field is displayed:
Enter the content of the SMS to use in the template into SMS Message:
Select Save.