Overview
This article explains how to remove a staff member's access to Juniper Education's products / apps.
When a staff member leaves a school, their access to Juniper Education products, for example, Sonar Tracker, must be revoked. This is particularly important if a staff member uses the same email address at a new school, especially when the email domain is used by several schools.
Prerequisites
- You must be an Account Admin or Account Owner
Instructions
To revoke a staff member's access:
- Switch to Portal (for further information, see How do I switch between Juniper apps / products?).
- Select User Invitations:
- Select Staff:
- Locate the staff member you want to revoke:
- Select the vertical ellipsis next to the staff member's Role, then select Remove role.
- When prompted, select Revoke to confirm the removal of their access:
Outcome
The user's access is removed from all Juniper Education products (you cannot currently revoke access from a single product). Their Roles are updated and show as No Roles, and their User Status is listed as Not Registered:
If you have removed access in error, or you want to provide access to the staff member in the future, you will need to send them a new invitation, and they will need to re-register.
Related information
Updated