Overview

As an administrator, you cannot change a user's email address or password; only the user can do this (see the Sisra Analytics: How do I change my registered email address? and Sisra Analytics: How do I change my password? articles).

This article explains how you can help users gain access to Sisra Analytics by creating a new account when they can't access their old registered email address and can't reset their password.

Prerequisites

You must be an administrator.

Instructions

Create a new user account using a new email address:

1. Select USERS.
2. Select User List.
3. Select Add New User.
4. Add the user's details into the Add New User window:
   
   1. Enter their First Name.
   2. Enter their Last Name.
   3. Enter their Email Address.
   4. Select an Authority Group. 
5. Select Add New User.

After creating the new user account, delete the old account:

1. Select USERS.
2. Select User List.
3. Locate the account you want to delete in the Active Users part of the User List:
   
   1. Check the checkbox to the right of the old account:
   2. Select Block Selected.
4. When prompted, select OK to confirm your request:
   
5. Scroll down to the Blocked Users part of the page and delete the blocked account:
   
   1. Check the checkbox to the right of the blocked account:
   2. Select Delete Selected.
6. When prompted, select OK to confirm your request:
   

Outcome

The user receives an email with their new login credentials: 

Their old account is deleted. 

Related information

• Sisra Analytics: How do I change my password?
• Sisra Analytics: How do I change my registered email address?

• Sisra Analytics: Creating or Importing Users / Staff (Admin).

• Sisra Analytics: How do I block or delete staff/users that have left? (Admin).

Updated 25 March 2025 16:43