Sonar Tracker, Portal
Overview
This article explains how to fix the black and white 403 error code that appears when you try to log in to Sonar Tracker, when the size of your Internet browser cookies are too large:
Where the 403 message is bold (different to the one above), see Sonar Tracker: How do I fix a bold 403 error when logging into Sonar Tracker?
Instructions
To fix this problem, clear the cookies in your browser. Follow the appropriate instructions for your browser from those listed below:
Google Chrome
To clear your cache and/or cookies in Google Chrome:
- In the top right of the screen click on the vertical ellipsis (three vertical dots).
- Select Delete browsing data.
- Ensure the time range is set to All time.
- Ensure the box next to Cached images and files and/or Cookies and other site data is checked. You may decide to clear browsing data as well.
- Select Clear Data.
Microsoft Edge
To clear your cache and/or cookies in Microsoft Edge:
- In the top right of the screen, select the horizontal ellipsis (three horizontal dots).
- Select Settings.
- Select Clear browsing data.
- Select Choose what to clear.
- Ensure the time range is set to All time.
- Ensure the box next to Cached images and files and/or Cookies and other site data is checked. You may decide to clear browsing data as well.
- Select Clear Data.
Using the browser tabs, rather than the product switcher, is an alternative way of switching between Portal and Sonar Tracker. The purple Juniper Portal tab opens when you first log in, followed by the Sonar Tracker tab when you select it from the dashboard. Use the two tabs to switch between products:
Outcome
After clearing your cookies and refreshing your page, you can log in to Sonar Tracker.
If you are still unable to log into Sonar Tracker after following the appropriate help linked to above, raise a ticket.
Related information
- Sonar Tracker: How do I fix a bold 403 error when logging into Sonar Tracker?
- Sonar Tracker: How do I get support?
Updated