Overview

This article explains how to set up email alerts for one or more staff members (referred to as Absence Reporting Recipients) when a parent reports a pupil's absence through Parent App. 

Prerequisites

• You must be an Account Owner or an Account Admin to configure which staff will receive alerts after a parent has reported a pupil's absence.
• The staff members that you want to add must be Registered users (they have accepted the invitation that they were sent to use Juniper Educations' systems). 

Instructions

From Comms Hub, follow these steps to add staff members to absence reporting email alerts:

1. Select Settings.
2. Select Absence reporting.
3. From Absence Reporting Recipients, select Edit:
   
4. From Edit Absence Reporting Recipients:
   
   1. Check one or more names of registered staff members (who have email addresses) whom you want to enable to receive absence reporting alerts.
   2. Select Save.

Outcome

You selection is saved, the staff members are added to the list of absence reporting recipients, and you are returned to the Absence Reporting Recipients page. A message confirms your successful update:

Related information

• MIS: How do I invite a staff member to use MIS through Portal?
• MIS: How do I stop staff from receiving pupil absence alerts?

Updated 23 July 2025 10:52