Comms Hub: How do I buy SMS credits?

Overview

The following article explains how to buy a bundle of SMS credits that enable you to send SMS text messages to your contacts and staff members through Comms Hub.

Prerequisites

  • You must have one of the following user roles / permissions to buy SMS credits: Account owner, Account Admin or Full Edit.

Instructions

Follow these steps to buy an SMS bundle:

  1. In Comms Hub, select Settings.
  2. Select Communications.
  3. Select SMS.
  4. From the SMS Settings window, select Buy Now:
  5. Select Buy Now for the SMS credit bundle you want to purchase:

Outcome

After selecting Buy Now, your order is sent to us to process and a message is displayed confirming this:

The STATUS in the SMS Settings table will update:

  • A new purchase will display with a Pending Status.
  • When the order is processed, this will changed to Completed indicating the SMS credits have been added to Comms Hub.

Related information

Updated

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