Juniper Education App: How do I use the app as both a teacher and a parent?

Juniper Education App

Overview

If your child goes to the school where you work, you can use the Juniper Education App in two ways. As a teacher, you use it to work with your classes. As a parent, you use it to keep up to date with your child.

You have a separate account for each of these roles, and each account uses a different email address:

Account Sign in with What you see
Teacher Your work email address Your teacher features. What you can do depends on the permissions your school gives you.
Parent Your personal email address Information about your child, for example, messages, observations, awards, and attendance. Some features only appear if your school uses them.

You can only be signed in to one account at a time. To switch between them, sign out of one account, then sign in to the other.

Prerequisites

  • Your school must have invited you to use the app as a member of staff, using your work email address.
  • Your school must have invited you to use the app as a parent, using your personal email address.
  • You must have registered your parent account, using the link in your invitation email.
  • The Juniper Education App must be installed on your mobile device (see Teachers: How do I download the Juniper Education App with teacher functionality?).

Sign in as a teacher

Follow these steps to sign in with your work email address:

  1. Select the Juniper Education App icon on your device.
  2. When prompted, select JUNIPER SSO.
  3. From Login:
    1. Enter your work email address in Email.
    2. Enter the Password for your work account.
    3. Select Submit.
  4. If you're prompted to Choose how you want to continue, select the appropriate option from those listed.

The app opens with your teacher features. You can now work with your classes, depending on the permissions your school gives you.

Sign in as a parent

Follow these steps to sign in with your personal email address:

  1. Select the Juniper Education App icon on your device.
  2. When prompted, select JUNIPER SSO.
  3. From Login:
    1. Enter your personal email address in Email.
    2. Enter the Password for your parent account.
    3. Select Submit.

The app opens with the information your school shares with parents about your child.

Switch between your teacher and parent accounts

Follow these steps to switch from one account to the other:

  1. Sign out of the Juniper Education App:
    1. Select Hub.
    2. Select Logout.
  2. Sign in with the email address for the account you want to use. For more information, see Sign in as a teacher or Sign in as a parent.

The app now shows the content for the account you signed in with. Repeat these steps whenever you want to switch back.

Tips and best practices

  • Check you're signed in with your work email address. Your teacher features only appear in your teacher account.
  • Each account has its own password. If you forget one, select Forgot your password? and enter the email address for the appropriate account.
  • If your parent invitation went to your work email address, ask the school office to use your personal one. They can then send you a new invitation. Changes are usually processed overnight.
  • Parent invitations expire after 14 days. If yours has expired, ask your school office to send you a new one.
  • If you have children at more than one school, see Parents: How does the app work when a parent has pupils in the same or different schools?

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