Sisra Analytics: What do I do if my registered email address is no longer active?

Sisra Analytics, Portal, MIS

Overview

Sisra Analytics is now part of the JoinUp platform where you access Sisra Analytics through Portal. If your registered email address is no longer active, you won't be able to complete two-factor authentication (2FA) to sign in.

To fix this, your account owner or administrator must update your email address so that a new invitation can be sent to the correct address. Follow the instructions below to fix the issue, depending on whether or not your school syncs staff data to Juniper Education via Wonde.

Solution 1: Your school syncs data through Wonde

Follow these steps if your school syncs staff login related data to Juniper Education through Wonde:

  1. Ask your Account Owner or Account Administrator to update your email address in your school's third-party MIS. Wonde syncs this update to Juniper Education overnight, so the new email address becomes available the following day.
  2. The next day, ask your account owner or administrator to invite you to Sisra Analytics using your updated email address. See Sisra Analytics: How do I invite a member of staff to use Sisra Analytics in Portal? for further information.

If your school hasn't yet approved the Wonde integration with Juniper Education, see How do I update my Wonde permissions? for further information.

Solution 2: Your school does not sync data through Wonde

Follow these steps if your school does not sync staff login related data to Juniper Education through Wonde:

  1. Ask your Account Owner or Account Administrator to update your email address in Juniper MIS. See MIS: How do I edit / update a staff member? for further information.
  2. Ask them to invite you to Sisra Analytics using your updated email address. See Sisra Analytics: How do I invite a member of staff to use Sisra Analytics in Portal? for further information.

Outcome

Once your email address is updated and you accept your new invitation, you can complete 2FA and sign in to Sisra Analytics through Portal. For more information, see Sisra Analytics: How do I log in to Sisra Analytics? and Portal: How do I complete Two Factor Authentication (2FA)? 

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