Comms Hub
Overview
The following article explains how to set an SMS sender alias. When you configure an SMS sender alias, any SMS messages sent through Comms Hub (and other JoinUp products) will now display the named alias entered. This can be up to 11 characters long. The alias is set from the SMS Alias tab within Settings / Communications/ SMS.
Prerequisites
- You must be an Account Owner or Administrator to set an SMS sender alias.
Instructions
Follow these steps to see the price of SMS bundles:
- In Comms Hub, select Settings.
- Select Communications.
Select SMS. The SMS Purchase tab opens:
Select the SMS Alias tab:
From SMS Alias, select Edit:
From Edit SMS Alias, enter the SMS Alias. You can enter up to 11 characters.
- After entering your SMS Alias, select Save.
Tips and Best Practices
- To change an SMS Alias, follow the steps above, but in Step 6 overtype the existing SMS Alias.
- To remove an SMS Alias, follow the steps above, but in Step 6 delete any existing SMS Alias.
Outcome
The SMS Alias is updated. A message is displayed showing this:
When an SMS message is sent from your school, the sender will show as the value you have entered in SMS Alias.
Updated