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Sonar: What can I do if I am not receiving the 2FA email?

If you are not receiving the 2FA email to your inbox;

  1. Check your junk / spam / clutter folders. 
  2. Ask your IT support to check you can receive emails from msonlineservicesteam@microsoftonlinese.com.
  3. Contact us - Sonar Tracker: How do I get support?

Updated 13 January 2026 15:42

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