Overview
This article explains how to resend an invitation to a parent who hasn't responded to the original email invitation they were sent before it expired, so they can register to use Juniper Education's JoinUp systems.
Prerequisites
- You must be an administrator.
Instructions
Follow these steps to re-invite a parent to register:
- Switch to Portal if you do not have it already open (for further information, see How do I switch between Juniper apps / products?).
- Select User Invitations:
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In the Pupils & Contacts tab, locate the pupil whose parent requires their invitation to be resent.
Search by pupil name or apply filters, for example, select Invitation expired for the User Status filter to see a list of all pupils, where one or more parents have been invited to Parent App but their invitation has now expired:
- Select the pupil's parents to view parent registration / invitation details:
- Select the vertical ellipsis next to Invited / Invitation expired:
- When prompted, select Invite:
- The Send Invitations window opens. Check the name of the parent, then select Send:
- Select Close.
Outcome
The parent will receive a personalised email inviting them to the Parent App. The email contains a link to a webpage where they can create an account, and find out more information about the Parent App:
The parent must follow the link to create an account.
After successfully doing this, they can log into the Parent App.
If a parent does not receive an email invitation to create an account, ask them to check their spam / junk folder. If the email isn't in there, confirm with them that their email address is correct in your MIS, and change as needed before resending (remember changes are made overnight).
Any old email invitations will no longer enable the parent to create an account - only the latest email.
The parent has 14 days in which to sign up for the Juniper Education App after their invitation is sent from the Portal. If they don't sign up in that time, they will need to be re-invited. See Parent App: How do I re-invite a parent to register to Parent App? for further information.
Related information
- How do I switch between Juniper apps / products?
- Parent App: How do I re-invite a parent to register to Parent App?
Updated