Overview

There are a few common reasons that may stop you from accessing your products when you try to log in through our new Login page:

The good news is that you can fix most of these in a couple of minutes! 

Solution

Select the tab below that matches your product for further instructions:

• Work through the sections below in order until you can sign in to Sisra Analytics:

  • This is currently the most common reason verification codes and password reset emails fail to arrive.

    Check that our emails are not in your Spam or Junk folder. 

    If you're not receiving any emails from us including password reset emails or verification codes, it's possible that they're being blocked by your school's email filtering settings.

    Ask your IT team or email administrator to add noreply@junipereducation.org to your safe senders or allow list.

    After you confirm our email isn't being filtered, move to Step 2.

  • Our new Login page uses email addresses rather than Sisra Analytics usernames to sign in.

    Use the email address associated with your Sisra Analytics account, together with your password, to login.

    Our new login process supports two-step verification and allows Multi-Academy Trust staff to access multiple schools using a single email address, rather than managing separate usernames for each organisation.

    If your email address or password isn't being accepted, move to Step 3.

  • Don't keep trying the same password, use the password reset option on the Login page instead:

    1. Select Forgot your password?:

       

    2. Enter the Email address for your account, and select Submit:

       

    3. Check your inbox for a reset password email, 

       Ensure you check your junk or spam folder.

    If the reset password email arrives, your email address is recognised. Create a new password and sign in again. You now have access to your Juniper Education products.

    If the reset email doesn't arrive after a few minutes, move to Step 4.

  • If you've confirmed that our emails aren't being filtered and you're still not receiving password reset emails, the email address on your account might be out of date.

    1. Go to the Sisra Analytics Login page and select click here to check the email address we hold for you:

       

    2. When prompted:

       

       1. Enter your existing Analytics username.
       2. Enter your existing Analytics password.
       3. Select Check my email address.

    3. Check that the email address we hold is correct and send a test email to confirm you receive emails from Juniper Education:

       

    4. Update the email associated with your account (If the email address isn't the one you currently use) by selecting Change my email address.

    5. When prompted to Change your email address, enter and confirm your new email address along with your original Sisra Analytics details, then select Send confirmation link:

       

    After completing these steps, you can sign in.

• Work through the sections below in order until you can sign in:

  • Check that our emails are not in your Spam or Junk folder. 

    If you aren't receiving password reset emails or verification codes from us, your school's email filtering settings might be blocking them. 

    Ask your IT team or email administrator to add noreply@junipereducation.org to your safe senders or allow list.

    After you confirm our email isn't being filtered, move to Step 2.

  • If you are a Juniper Websites user, use the same email address and password that you have always used.

    • If you can access your emails using the email address you are using to log in, but do not know your password, go to Step 3.
    • If you know your password, but don't have access to the email address that you are using to log in, go to Step 4.

  • Don't keep trying the same password, use the password reset option on the Login page instead:

    1. Select Forgot your password?:

       

    2. Enter the Login Email address for your account, and select Submit:

       

    3. Check your inbox for a reset password email.

       Make sure you check your junk or spam folder.

    If the reset email arrives, this confirms your email address is recognised. Create a new password and sign in again. You now have access to your Juniper Education products. 

    If the reset email doesn't arrive after a few minutes, contact Customer Support.

  • If you don't have access to the email address you are using to log in, you must change your Login Email address to the one you current use, so that you can receive two-factor authentication emails. Follow these steps:

    1. From Account Setup: Enable Two-Factor Authentication, select Update your login email:

       

    2. From Update your login email: 

       

       1. Enter your Current email address and Password.
       2. Enter your New Email address (the email address you have access to).
       3. Re-enter the address in Confirm new email address.
       4. Select Send confirmation email.

    3. A Check your new email address message is displayed:

       

    4. When the email arrives in your inbox, open it and select Continue to sign in.

Alternatives

If you've worked through all the steps above and still can't log in, contact Customer Support for further help.

Outcome

You can now log in.

Updated 23 September 2026 15:12