All JoinUp products
Overview
Staff access to Juniper Products, is managed from Portal. From here they are assigned a role and invited to set up an account.
This article helps you work through what to do if staff members are not showing in Portal.
Prerequisites
You need to be an Account Owner or Account Admin user with access to admin.junipereducation.org.
If the Staff member is not showing at all
-
Check that your Wonde permissions are approved (for further information, see How do I update my Wonde permissions?)
When you approve permissions in Wonde, JoinUp will update using an overnight sync. Check from tomorrow for the names of staff members in the Staff tab of User Invitations in Portal. (admin.junipereducation.org).
If you have already approved your Wonde permissions, proceed to Step 2.
- Confirm that the staff members have an email address entered in your establishment's MIS and a contract start date. If they do not, enter their email address or contract start date in your third-party MIS. The user's details will be synced overnight. Check from tomorrow for the names of staff members in the Staff tab of User Invitations in Portal. (admin.junipereducation.org).
Outcome
Staff members will be listed in the Staff tab of User Invitations in Portal.
Related information
- How do I invite a staff member to use a product? (guidance for individual Schools with school-level Portal).
- Portal: How do I invite MAT-level users? (guidance for those MATs who have a MAT-level Portal).
Updated