Why can't I see my Intelligence indicators?

Intelligence

Overview

If you can't see any indicators in Intelligence, it's usually because of one of the following:

  1. Your school doesn't use Sonar Tracker or Sisra Analytics yet.
  2. Your role hasn't been promoted to see indicators.
  3. Indicators hasn't been activated for your school yet.
  4. Indicators has just been activated and is still syncing.

Solution 1: Your school doesn't use Sonar Tracker or Sisra Analytics

Intelligence reads data from Sonar Tracker or Sisra Analytics. If your school uses neither, you'll see a "Coming soon" message, similar to the one below, instead of indicators:

This changes after one of these products connects to your account.

Solution 2: Your role hasn't been promoted

Every user starts as Minimal Read Only, which shows an Explore more message, similar to the one below, rather than indicators:

Ask your Account Owner or Account Admin to give you access by setting you up as Partial Read Only.

Solution 3: Indicators hasn't been activated for your school

Only an account owner or Account Administrator / Account Owner can switch on Indicators. If nobody has activated it yet, everyone at your school sees an Activate for free or Explore more message (see above), depending on their role. The Activate for free message looks similar to the one below: 

Solution 4: Indicators has just been activated

Intelligence needs an overnight sync to gather your school's data. You will see a message similar to the one below:

If Indicators was activated today, check back tomorrow.

Alternatives

If you've checked all of the above and you still can't see your indicators, contact Juniper Education's Customer Support.

Outcome

You understand why indicators aren't showing, and what needs to happen before they will.

Related information

Updated