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22nd September 2026, 09:30: Overnight sync did not run
We are aware that the overnight sync between schools' MIS and Juniper Education JoinUp did not run last night. We are investigating this and will provide further updates once we have more information.
23rd September 2026: Resolved
We are pleased to confirm that our development team were able to address the issue and the MIS sync ran successfully last night.
RESOLVED
1st September 2026, 10:00: Log on Issue
We are aware that some users are encountering an error when trying to log into this product. Our development team are investigating this as a high priority and we will provide further updates when we have them.
1st September 2026, 12:00:
Our development team are continuing to investigate the issue and are working towards a resolution. Thank you for your continued patience.
1st September 2026, 15:45: Resolved
A fix has now been implemented to address the following issue: unable to access system via the JoinUp portal. Seeing a 'Bad Gateway', 'Error 500' error or system timing out on log-in attempt.
Customers should now be able to successfully log in to the JoinUp portal.
Thank you for your patience whilst our engineers have been working to deploy a fix for these access issues. We apologise for the disruption caused.
RESOLVED
Updated