As previously communicated, your school has been automatically enrolled in our Priority Support Package, as we did not receive a response from you.
This package closely matches the level of support you’ve been receiving and ensures continued access to phone support and live messaging, along with added training benefits like free webinars and interactive Q&A sessions.
Our Communications Timeline to You
To help all customers make an informed choice:
- An initial email was sent to your school on 22nd April 2025.
- A formal letter was posted on 28th April 2025.
- Several follow-up emails were issued between 28th April 2025 and 23rd May 2025.
All communications were sent by our Customer Success Team (camce@junipereducation.org).
If you haven’t seen these emails, please check your junk or spam folders and ask your IT team to ensure that messages from @junipereducation.org are added to your safe sender / whitelist so you don’t miss any important updates in the future.
As a result, your current invoice remains payable.
If your school would prefer to move to the free On-Demand support tier for future years, please complete the form found here: Support Downgrade Form.
Priority Support must be cancelled at least 90 days before your renewal date (01 June 2026). If no cancellation is received by this time, the subscription will automatically renew.
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