Due to growing demand and increased pressure on our teams, we’ve had to adapt the way we deliver support to ensure timely, effective assistance for all schools. In response to this, we have restructured our support team into three different tiers. This new structure helps us provide consistent service across the board.

As we didn’t receive a response from your school, you’ve been automatically enrolled in our Priority Support Package. This option most closely matches the level of support you’ve previously received and ensures continued access to phone and priority email support, along with valuable training resources like free webinars and interactive Q&A sessions. 

Our School Support packages

Select a tab to view the different packages:

• Our basic support package. It is perfect for schools looking for email support.

  1. Email/ticket support.
  2. AI Chatbot.
  3. Knowledge base, FAQs, and help guides.
  4. Self-led software training modules (on-demand, interactive courses).
  5. Access to recorded webinars for flexible learning.

  Free

• Our recommended support level. Includes everything in On-Demand plus:

  1. Priority email/ticket support.
  2. Phone support (terms apply).
  3. Live messaging.
  4. Live software training webinars (1:Many).
  5. Scheduled sessions covering features, workflows, and best practices.
  6. Q&A during live sessions to interact with experts.
  7. 20% off additional live training 1:1 and CPD courses.

  £299 per year, per school.

• Our ultimate support level. Includes everything in Priority, plus:

  1. Access to a CPD-certified training bundle of choice (worth £500).
  2. Regular policy and education updates.

  £899 per year, per school.

Updated 11 November 2025 14:36