Earlier this year, during April and May, we outlined upcoming changes to how schools can contact us for support. We provided every school with several opportunities to choose the support package that best fits their preferred way of getting help, whether by telephone, live messaging, or using our online self-service tools, across all our products and services.
As we didn’t receive a response from your school, you’ve been automatically enrolled in our Priority Support Package. This option most closely matches the level of support you’ve previously received and ensures continued access to telephone and priority email support, along with valuable training resources like free webinars and interactive Q&A sessions.
If you did not respond to our communications throughout the previous months, your current invoice remains payable.
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