Overview
This article explains Juniper School Support - Priority, our recommended support tier for schools, offering enhanced and proactive support for a fixed annual fee.
What’s included?
In addition to the On Demand features, it includes additional Priority extras:
- Priority email/ticket support.
- Phone support (terms apply).
- Live messaging.
- Live software training webinars (1:Many).
- Scheduled sessions covering features, workflows, and best practices.
- Q&A during live sessions to interact with experts.
- 20% off additional live training 1:1 and CPD courses.
£299 per year, per school.
Why choose Priority?
- It's the recommended tier for existing customers, designed to ensure phone access, faster email responses, and deeper training, filling key gaps.
- You get quicker response times compared to the free On Demand package.
- The live webinars and scheduled sessions are the key differentiator, turning reactive support into a proactive training opportunity.
Price Comparison
| Tier | Cost (exc. tax) | Support and training features |
| On-Demand (free) | £0 | Basic email ticket support and self-serve help guides. |
| Priority | £299 a year, per school | Includes all On Demand features, plus telephone support, live chat, training, and Q&A. |
| Complete | £899 a year, per school | Adds CPD-certified training, policy updates, and premium services. |
Is it right for you?
- Opt for Priority if your school needs phone access, frequent email support, live training options, and faster responses.
If you rarely contact support and don’t mind email-only responses, the free On Demand tier might suffice,
If you have been assigned Priority Support, the deadline to select the On-Demand tier is 5pm on the 8th June 2025. If this deadline has passed, your current invoice remains payable.
- For the full suite (including CPD certificates and policy bundles), Complete is the top-tier choice.
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