Sisra Analytics: How do I troubleshoot browser and network problems?

Overview

This article provides troubleshooting tips related to reports or pages not loading in Sisra Analytics, such as trends not loading or the Matching page failing to save. These problems are generally a result of browser or network issues, 

Troubleshooting

Work through these steps to troubleshoot browser and network issues:

Step Guidance / Instructions

1. Check Browser and Zoom
  1. Ensure your browser is up to date and the latest version is installed.
  2. Press CTRL + 0 to reset the zoom to 100%.

2. Clear Cache and Cookies
  1. Press CTRL + F5 to refresh the page cache.
  2. Ask your local IT department to clear your browser cache fully and ensure cookies are enabled.
3. Use Private Browsing
  1. Press CTRL + SHIFT + N to open your browser in Private/Incognito mode.
  2. If successful, a browser setting or extension may be the issue.
  3. Ask your local IT department to investigate browser settings.
4. Check Filtering Settings
  1. Ask your local IT department to remove filtering restrictions from your education establishment's network settings. Make sure these URLS are allowed:
    • www.sisraanalytics.co.uk.
    • www.sisra.com.
  2. Turn off SSL inspection for the above two URLs.
5. Try Another Browser
  1. Try a different supported browser. See Sisra Analytics: What devices/browsers does Sisra Analytics work on? for further information.
6. Try Another Device
  1. Use a different device, for example, a colleagues computer, on your network (this may highlight a device issue).
  2. Use a different device outside your local network, for example, your home network (this may highlight a local network issue that your local IT department may be able to fix).
7. Check Firewall
  1. Ensure the firewall is not blocking any part of Sisra Analytics.
  2. Ask your IT department to review the firewall rules.

Related information

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