Overview
This article explains how to clear the cache in your browser.
Often, when you access a particular page on the web, this page is cached so that next time you go there, your browser doesn't have to search for it. This makes browsing quicker. Sometimes, though, this can be problematic, as changes have been made to this page that you do not see. If you want to force your browser to reload the page instead of relying on its cache, we recommend clearing the browser cache.
Instructions
Follow the appropriate instructions for your browser to clear your cache and/or cookies:
Google Chrome
To clear your cache and/or cookies in Google Chrome:
- In the top right of the screen click on the vertical ellipsis (three vertical dots).
- Select More Tools.
- Select Clear browsing data.
- Ensure the time range is set to All time.
- Ensure the box next to Cached images and files and/or Cookies and other site data is checked. You may decide to clear browsing data as well.
- Select Clear Data.
Microsoft Edge
To clear your cache and/or cookies in Microsoft Edge:
- In the top right of the screen, select the horizontal ellipsis (three horizontal dots).
- Select Settings.
- Select Clear browsing data.
- Select Choose what to clear.
- Ensure the time range is set to All time.
- Ensure the box next to Cached images and files and/or Cookies and other site data is checked. You may decide to clear browsing data as well.
- Select Clear Data.
Outcome
Your browser's cache has been cleared. When you visit the page you were accessing originally (by selecting a link or entering the URL) your browser will reload a new version.