Stay updated with ongoing incidents by following this page.
Phone and Live Chat Support Unavailable on 26th and 27th June
Due to staff training, phone and live chat support for Sonar Tracker will be unavailable on 26th and 27th June. Email support will remain available, however response times maybe delayed. Thank you for your understanding.
11th June 2025: 14:45 - Intermittent Loading Issue
We are aware of an intermittent issue that is causing Sonar to be slow to load or in some instances fail to load for users. Our development team are investigating this as an urgent priority and we will provide further updates when we have them. In the meantime if you do experience Sonar being slow to load please try refreshing your page, clearing your cache and/or closing Sonar and logging in again.
12th June 2025: 09:00
Our development team have implemented a temporary fix to address the intermittent loading issue, whilst they investigate and address the root cause. We will provide a further update as soon as we have one.
12th June 2025: 15:00 - Resolved
Our development team have now addressed the route cause of the intermittent loading issue and a fix has been released. We apologise for any inconvenience that may have been caused.
RESOLVED
15th January - Unable to add users
We have been made aware it is not currently possible to add users to Sonar. Our development team are currently resolving this, we will update this page once this is complete.
RESOLVED
6th January 2025 - Wonde Sync
We are currently working on an issue with the nightly Wonde sync that updates Sonar with your pupils' contextual information; joiners, leavers, PP, SEN status etc. We were able to run the sync on Friday 3rd January and will run another sync this Friday 10th January to update this information for the following week. In the meantime our development team will be spending time resolving the issue.
We thank you for your understanding.
If you have made changes to pupil data in your MIS which you need to be transferred to Sonar before Friday please contact us at sonartrackerhelp@junipereducation.org asking us to run a manual sync for your school. We will perform this for you and confirm once complete.
13th January 2025 - Update
We performed a sync over the weekend to update pupils' contextual information. If you would like us to perform a manual sync before the next one this Friday 17th January please contact us as above.
7th March 2025 - Update
We are continuing to run a weekly sync over the weekend to update pupils' contextual information. If you would like us to perform a manual sync in between please contact us as above.
ONGOING
2nd December 2024 - Subject Overview Report
When applying any changes to this report; filtering for SEN / PP etc or changing Assessment Periods displayed, please refresh your browser for the data to reflect the changes.
RESOLVED
20th November 2024 - Setting EYFS Targets
We are currently investigating after a school reported that EYFS targets they have set have not saved in Sonar. We currently advise that if you are adding targets, you do this for a child, move away from the target entry screen and go back to it to check they have saved before continuing. We will update you here when we know more.
22nd November 2024 - Update
Our development team have established the issue is confined to EYFS targets and that targets are saving but the issue is with retrieval once the page is revisited. Targets show in the EYFS Target Analysis report.
27th November 2024 - Resolved
RESOLVED
20th November 2024 - Adding Users
We have been made aware of a possible issue when adding users to Sonar. When adding users, please do not select any 'responsibilities' as this seems to be causing the problem. When the 'responsibilities' section is left blank, the user is successfully added.
22nd November 2024 - Update
A fix is currently in testing prior to deployment - continue to not tick 'responsibilities'. It is also not currently possible to change user types.
27th November 2024 - Update - Resolved
RESOLVED
18th November 2024 - Error when loading Formative Assessment
We are aware of an error occurring in some instances when users attempt to load the Formative Assessment screen. This has been reported to our development team for further investigation.
This seems to be linked to the amount of data that is being selected and retrieved from the database. We advise selecting one strand at a time when loading Formative Assessment, as this should reduce the likelihood of the error occurring.
27th November 2024
Our development team are continuing to investigate this issue and are working towards a solution. We apologise for any inconvenience this ongoing issue maybe causing. We will provide a further update as soon as we can.
04th December 2024 - Resolved
Our development team have now released a fix to address this issue. We can confirm that the Formative Assessment screen is now loading successfully. We apologise for any inconvenience this issue may have caused.
RESOLVED
15th November 2024 - Wonde sync not updating
We are aware that the Wonde sync did not run on the 14th November 2024. Our engineering team have made some changes and we expect this to run successfully this evening
18th November 2024 - Update - This did not run successfully so we have made some changes and expect it to run tonight
RESOLVED
15th November 2024 - Scores ARE changes not saving
Following a software update we have become aware that changes to Scores ARE are not holding after being saved. Please do not spend time making changes until this has been resolved. Our team hope to resolve this soon.
25th November 2024
Our development team are currently investigating this. It is possible to edit ranges and data can be entered as, as soon as this is resolved edited ARE settings will be applied to the scores entered,
04th December 2024 - Resolved
Our development team have now released a fix to address this issue. We can confirm that the Scores ARE page is now saving when changes are made to it. We apologise for any inconvenience this issue may have caused.
RESOLVED
9th July 2024 - The Key Stage Outcomes report will not populate until the Scaled scores have been programmed into the software
We receive these at the same time as you. They will be programmed into the software as soon as possible. Once complete we will update this page - you may need to refresh your page to see the change.
RESOLVED
13th June 2024 - CTF Export BETA
We are currently resolving a couple of reported issues regarding our new CTF export, in response to feedback now the feature is live;
The changes involve:
- Errors caused by children without UPNs - we are removing all leavers from the export
- Adding an extra line to the export file to ensure data is successfully imported in all MIS
If you have entered data for EYFS / Phonics / KS2 we advise you to wait until further notification here before contacting us about CTF errors involving missing UPNs or data not importing into your MIS.
17th June 2024 - Resolved
Our development team have released a fix to the CTF export to:
- Remove all leavers from the export
- Warn of missing assessments so they can be added and give the option for the file to be created without these children
- Amend the file to ensure assessments are successfully imported into all MIS
RESOLVED
8th December 2023 - Primary Formative Assessment screen error
We are aware that some users are encountering a failed to load assessment error message when trying to load formative assessment objectives. This has been raised with our development team for them to investigate further.
The error occurring appears to be dependent on the amount of data (pupils, strands and objectives) that are being selected. So in the short term, we would advise users encountering this error to try reducing their selections. Try selecting a class at a time rather than a year group or select fewer subject strands, rather than all the strands at once.
18th January 2024
Our Development Team have released a fix to address the formative assessment screen load issue. Formative assessment is now successfully loading and the error message is no longer occurring, regardless of the amount of pupils or strands that are selected.
RESOLVED
31st October 2023 - MIS Sync not running automatically each night
We are aware that for some schools the MIS sync is not currently running automatically each night. In some instances pupil records are showing a number of days since last updated. We are looking into this.
In the meantime if your Sonar account needs updating (e.g. new pupils have joined or changes in pupils' SEN or PP status) please contact support and we can run the sync manually for your school.
13th November 2023 - Update
We have been monitoring the nightly MIS sync and can see that we have had a consistent run of syncs for the majority of schools since 9th November. We are therefore marking this as resolved, however we will continue to monitor the MIS sync process.
RESOLVED