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1st September 2026, 10:00: Log on Issue
We are aware that some users are encountering an error when trying to log into this product. Our development team are investigating this as a high priority and we will provide further updates when we have them.
1st September 2026, 12:00:
Our development team are continuing to investigate the issue and are working towards a resolution. Thank you for your continued patience.
1st September 2026, 15:45: Resolved
A fix has now been implemented to address the following issue: unable to access system via the JoinUp portal. Seeing a 'Bad Gateway', 'Error 500' error or system timing out on log-in attempt.
Customers should now be able to successfully log in to the JoinUp portal.
Thank you for your patience whilst our engineers have been working to deploy a fix for these access issues. We apologise for the disruption caused.
RESOLVED
Updated