All Juniper JoinUp products (includes Sonar Tracker, MIS, Websites, Awards & Activities, Portal and Comms Hub).
Overview
Staff access to Juniper Products, is managed from the Juniper Portal. From here they are assigned a role and invited to set up an account.
This article helps you work through what to do if a staff member is not showing in the Juniper Portal.
Prerequisites
You need to be an Account Owner or Account Admin user with access to admin.junipereducation.org.
If the Staff member is not showing at all
-
Check that all Wonde permissions are approved (for further information, see How do I update my Wonde permissions?)
When you approve permissions in Wonde, they will be reflected in JoinUp after the overnight sync.
Check from tomorrow for the staff member's name in the Staff tab of User Invitations in Portal. (admin.junipereducation.org).
If these are already approved, proceed to Step 2.
- Confirm that the staff member has an email address entered in your MIS and a contract start date.
Outcome
The staff member will be listed in the Staff tab of User Invitations in Portal.
Related information
Updated