Overview

This article explains how to review informal observations. When reviewing observations, you can edit them, approve and publish them, or decline them. 

Prerequisites

• You must have one of the following user roles / permissions to review an informal observation: Account owner, Account Admin or Full Edit.

Instructions

Follow these steps to review an informal observation in Comms Hub:

1. Select Approvals.
2. Select Observations to view a summary of all the observations available for your review.
3. From All Observations, select the Title of the informal observation you want to review:
   
4. Review the Observation content.
5. If you are happy with the informal observation, select Approve & Publish:
   
6. If you want to make changes to the informal observation, select Edit (see Comms Hub: How do I edit an observation?):
   
7. If you do not want the informal observation to be published, select Decline:
   

Outcome

You have reviewed the informal observation. 

As part of this process, you will have either approved, edited or declined the observation. 

When you approve and publish the observation, it is made available for viewing in the Parent App.

Related information

• Comms Hub: How do I edit an observation?
• Comms Hub: How do I enable / disable automatic approval of informal observations?

Updated 28 January 2026 09:00