Help Centre
All users set up within Sisra Observe can access our help centre, which contains a wide range of useful articles, template examples, and handouts, all to help you and your staff utilise the service. This includes information on how to create records, completing records, adding evidence and follow on actions, to analysing data in the reports!
To open the help centre, click Help in the top right corner of any page in Sisra Observe, which will then open this in a separate tab in your browser.
Contacting Customer Support - ADMINS Only
Sisra Admins or users with access to the 'Admin' section within Sisra Observe, can contact the Sisra Customer Support team via Live Chat, during opening hours, or by leaving a message outside of opening hours.
Live Chat is available 9am to 5pm (UK time), Monday to Friday. As such, if you're unable to find the help you need within the Sisra Observe Help Centre, you can follow the steps below to obtain further support.
To access support, click the button in the bottom right corner of any page within Observe.
You can select to Ask a question, Contact an agent or Help Guides.
Selecting Ask a question, you can type your question into the message field, and the chat bot quickly will try to find an answer for you.
Selecting Contact an agent will allow you to chat with one of our Sisra Observe Support team in real time if you require any further assistance. Once clicked, you would need to enter your full name and email address (this should be the email address to which your Sisra Observe account is registered), then click Send and select 'Sisra Observe' from the list of Juniper products. You will then be connected through as soon as possible.
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Having problems accessing Live Support? We recommend asking your local IT department to ensure *.zopim.com is on your accepted list of your firewall. |
Outside of opening hours you can still leave a message and we will get back to you via email as soon as we can. Alternatively, you can email us via sisraobservesupport@junipereducation.org. Please include as much detail as possible, as this helps to ensure we can help you with your query as effectively as we can.
Thanks for reading!
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